Terms of service

Last updated: 2026-10-01

These terms govern the purchase of ERPika, management software provided as a cloud service (SaaS) through a recurring subscription.

What you are buying

Access to the application during the contracted period, with the modules detailed in the accepted quote, including the updates that are released and the support stated in the plan. No program is delivered for installation and ownership of the software is not transferred.

Prices and taxes

The prices published on this website are indicative and do not include VAT. The final price, with the applicable taxes itemised, is set out in the quote delivered before purchase and in the invoice. Purchase is not completed automatically from this website: it is formalised after that quote is accepted.

Payment and invoicing

The subscription is invoiced in advance, monthly or yearly as chosen. Payment is made by the means stated in the quote. Non-payment entitles us to suspend access with prior notice.

Activation and term

The service is activated once the sign-up is confirmed. The subscription renews for equal periods unless cancellation is communicated before the end of the current period. Cancelling carries no penalty, and access remains until the period already paid has run out.

Right of withdrawal

If you contract as a consumer (an individual acting outside their professional activity), you have 14 calendar days to withdraw from the contract without giving a reason.

However, as this is a digital service, if you expressly request that performance begin during that period and acknowledge that you lose the right of withdrawal once the service has been fully performed, that right lapses under Article 103(a) of the consolidated text of the Spanish General Law for the Defence of Consumers and Users. You will be informed of this expressly before the service is activated, and you will have to confirm it.

If you contract as a company or professional, which is the usual case for this service, the right of withdrawal does not apply.

To withdraw, simply notify hola@erpika.es with an unequivocal statement.

Your data inside the system

The information you load into the application is yours. We act as data processor with respect to the personal data you manage through the service, under the data processing agreement signed at sign-up. When the relationship ends you may request a copy of your data.

Availability

We work to keep the service continuously available, except for stoppages needed for maintenance, which are announced in advance when possible, and incidents beyond our control.

Complaints and dispute resolution

You may send any complaint to hola@erpika.es. If you are a consumer, you also have the European online dispute resolution platform at ec.europa.eu/consumers/odr.